NASTF Information Requests

Tracking: 41 Status: Closed
State: GA Name: Jim
Category of Request: Reprogramming Manufacturer: FORD

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
2002 Ford F250 4wd Truck came in with ABS Light on. It had been in accident. Code C1185 was stored. Ran chart. Indicated bad ABS Module. Installed new OE Module. Code B2477 was then set. Chart said to Program new module. It would not program. NGS displayed. If backup from old module was not successful push trigger. Old module had accident related damage and would not download. The scan tool then asked for a security code. Went to Ford site and did not see info on password or download. Aaron Clements Cell # 706-564-1254 or aaron@ccautomotive.com
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Other Comments or Concerns
Notes
Steven Douglas - 9/7/2005 11:54:41 AM
Ford has investigated your complaint and our findings/resolution are summarized below. Thank you for bringing this matter to our attention through the NASTF process. We are sorry you encountered problems when using our NGS tool to install a new ABS module. We understand that our support group has clarified the procedure for you and that you will try it again when you get the vehicle back. When the NGS Programmable Module Installation feature is used, the tool will request As-Built, not a security code. To properly configure Tire Axle Ratio on this 2002 F250, select Service Bay Functions, ABS, Tire Size/Axle Ratio Configure, then 99-02 F-Series Super Duty. Please let us know if you still are having a problem, as we are committed to ensure that you obtain the information.
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