NASTF Information Requests

Tracking: 397 Status: Closed
State: NJ Name: Neil
Category of Request: Reprogramming Manufacturer: none BMW NONE

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
unable to get public access with valid subscriptions. 3 total to date with 4 or 5 support tickets with no valid answer other than it must be your PC. Tried to imply that explorer settings incorrect but browser was re-installed using their link on their oem website to standard install. Support answer is to just keep refunding the money 3 times but we don't care if you get access ever. NASTF didn't reply to my previous support ticket about Mazda OEM website so if your not a viable organization for issues please let me know so I can go it alone.
Description of Information not available
No access to ISTA software and drivers needed to use BMW website.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
AS I stated above 5 support tickets on three subscriptions results in we'll give you your money back but we won't support log-in issues for access so it must be your PC final answer.
Other Comments or Concerns
Why is it the technician has to solve all issues with OEM websites with no oversight about public access. All OEM sites hide contact phone numbers if they even have one. I'm sure a competent support person from BMW could diagnose my access issues but instead since only what I consider unprofessional help through e-mail is available this is what you have. What a waste of everybody's time.
Notes
Mary Hutchinson - 5/20/2011
Received correspondence from BMW personnel stating that they had been working with this customer in response to his support tickets. His account access was checked and verified as active. His account was then tested on multiple computers resulting in no problems with website access using that account. Information regarding clearing his Internet Browser settings was provided as well as other suggestions to resolve his issue. It was evident that the problem was not with the BMW website or Mr. Monahan's account with BMW, but instead was an issue with his computer. It was suggested that perhaps he should contact his PC manufacturer for further assistance.
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