NASTF Information Requests

Tracking: 394 Status: Closed - Requester Satisfied
State: UT Name: Andrew
Category of Request: Security Information Manufacturer: 2003 MAZDA 3

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Add a key to a vehicle
Description of Information not available
No response from Mazda to provide the incode to program the key.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Purchased the access, filled out the form to obtain the incode, waited 1 business day, no response, filled out the contact form for support, waited 1 business day, no response.
Other Comments or Concerns
Notes
Mary Hutchinson - 5/19/2011
Mazda personnel had initially responded to Mr. Gibson's initial request to them (prior to his filing this information request) but there was apparently an e-mail issue and he did not receive the response or provide the outcode that he needed to provide in order to get the incode. As a result of the information request, Mazda personnel re-contacted Mr. Gibson, got the information they needed, and provided the incodes that he needed. Mazda also provided a refund as a goodwill gesture.
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