NASTF Information Requests

Tracking: 390 Status: Closed
State: MI Name: David
Category of Request: Reprogramming Manufacturer: 2001 DODGE RAM PICKUP

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
We attempted to flash a 2001 Dodge pickup PCM for training purposes and it failed at step 5 of the process. We tried several times.
Description of Information not available
I spent 2 hours on the phone with wiTECH support line and they could not resolve the issue. Ticket # 12808
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted wiTECH and Bosch Tech Support. Reserched TSB's and other sources but nothing indicates there should be a problem flashing the pcm
Other Comments or Concerns
We also requested two flashes be refunded to the customer because of failure to work. We have not heard anything back on that either. Order #'s were 38784 and 40028. It was finally resoved by replacing the PCM and Flash it at a cost with towing the vehicle to the dealer and new PCM $563.48 cents! This is not good for anyone. the issue is no one has a good answer for it except it is Russian Roulette!
Notes
Mary Hutchinson - 5/11/2011
Response from Chrysler personnel: We received your NASTF Feedback/Request on April 26, 2011. We investigated your request and the following information summarizes our findings. I left you a voice message on April 29, 2011 briefly explaining our findings and position. We also discussed this issue when you returned my call on April 29, 2011. · Mr. Heacock paid for two TechAuthority.com subscriptions purchased on March 7 and March 14, 2011. He was refunded for the 2 subscriptions on March 29 for $63.50 ($31.75 x 2 = $63.50). · We reviewed our release testing results and our supplier was able to flash the JTEC+ PCM using the Chrysler verified J2534 devices (CTC Vehicle Box, Actia I+ME Pass Thru and Blue Streak-2534 Global Programmer). · Chrysler’s J2534 Application on TechAuthority.com states that we verified the following J2534 devices: CTC Vehicle Box, Actia I+ME Pass Thru and Blue Streak-2534 Global Programmer. This information is made clearly available to the user before they download the flash application. · It appears that the Bosch device that was being used is actually a CARDAQ+ device. While this device is not listed as a verified J2534 device on Chrysler’s J2534 Application, the tests that we performed with the JTEC+ PCM using the CARDAQ+ were also successful which supports that this may be a vehicle/ECU issue. · When Mr. Heacock was unsuccessful flashing the PCM with the wTECH Help Desk’s assistance, he did not attempt to replace the PCM but had the vehicle towed to a dealership. The dealer used Chrysler diagnostic software and tools, not the j2534 device and generic tools. The dealer had no communication with the PCM and the issue was resolve by replacing the PCM and using supported Chrysler tools. Based on the wiTECH Help Desk findings, they believe this issue was a legitimate vehicle/ECU issue since the PCM had to be replaced to address the issue.
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