NASTF Information Requests

Tracking: 388 Status: Closed
State: TX Name: Nate
Category of Request: Driveability - Fuel, Ignition, Emission, Computer, etc. Manufacturer: 2000 MERCEDES BENZ S430

Have you checked the OEM website?
Description of Repair unable to perform
Unable to purchase parts.
Description of Information not available
How to purchase theft related parts.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Recently I attempted to order a replacement ECM (engine control module) for 2000 Mercedes S430 vin WDBNG70J6YA086289. I presented the vehicle, the vehicle title, the vehicle registration, a copy of the owner driver license, a signed workorder authorizing me to perform repairs and order parts for the vehicle. The local Mercedes Benz dealer refused to sell the part, they stated that certain parts called TRP (theft related parts) have to be installed by a Mercedes Benz dealer. Please see Mercedes policy page at link below. Another Mercedes Benz dealer said the part can be ordered, but the vehicle owner has to come to their dealership to order the part and pay for it in advance. And when the part is picked up, the vehicle has to be present at their dealership. It appears that Mercedes Benz has no consistent procedure for ordering TRP parts. One thing is for sure, this policy causes major inconveniences for Mercedes Benz vehicle owners. This policy goes against the spirit of making availability of tool, service information to the independent automotive service provider. My question is: can TRP parts be ordered by independent shops? If yes, how?
Other Comments or Concerns
- 9/21/2011
As of 9/21/11 have not received a response from OEM regarding 9/7/11 inquiry into the status/outcome of this request and therefore closed inquiry.