NASTF Information Requests

Tracking: 387 Status: Closed - Request Invalid
State: TX Name: Richard
Category of Request: Reprogramming Manufacturer: 01 BMW 5301

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
unable to program vehicle
Description of Information not available
entir3e programming tool will not work after latest BMW update
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
After performing the BMW update on a perfectly functioning tool the tool can't find my interface on the BMW server even though it is being polled by the server.
Other Comments or Concerns
All I have tyo say about NASTF complaint #376 is prove it!!! Thanks for notifying me!!
Notes
Mary Hutchinson - 4/5/2011
Spoke to BMW personnel; their technical help desk was already assisting Mr. Layton to resolve his issue when he filed this Information Request. They have since gotten him up and running.
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