NASTF Information Requests

Tracking: 386 Status: Closed
State: NJ Name: Brian
Category of Request: Security Information Manufacturer: 2005 MAZDA 3 SERIES

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
obtain security serial number and out code through J2534 device in order to request in code through J2534 device for key programming. saw your other requests for security but LOA access different from subscription route. Zero information on website about being registered they just want to take the money and run. Two support tickets filed but subscription will time out before they respond. Third ticket will be filed after this request for refund since payment fraudulently obtained for no services rendered. J2534 device fully capable of function (called manufacturer).
Description of Information not available
Proper security clearance before subscription payment only requests for information only obtainable through J2534 device (see All Data)
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Two support forms with promise of contact after subscription expires.
Other Comments or Concerns
Software unable to connect to their servers even when logged in and three different browsers working. Problem in their software or erroneous error messages from server? What an incompetent way to do business.
Notes
Mary Hutchinson - 3/25/2011
Mazda personnel sent to NASTF copies of responses that had been sent to all three of Mr. Monahan's support tickets. Response to the first ticket requested additional information that had not been provided. Response to the second ticket suggested that the device Mr. Monahan was using may not have had the appropriate functionality, and suggested that he check on this. The third response authorizes a full refund to Mr. Monahan, as it was apparent that the device he was using did not have appropriate functionality.
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