NASTF Information Requests
|Tracking: 38||Status: Closed|
|State: CA||Name: Stephen|
|Category of Request: Website Navigation/Administration||Manufacturer: FORD|
Have you checked the OEM website?
|Description of Repair unable to perform|
|Description of Information not available|
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I signed on the website through the ASA link and after entering all my information to purchase information, less payment, I found myself routed again and again back to home page. I am not great on computers but I do know how to navigate sites. This site is too hard to use as compared to others in the industry. I use them fairly often.
|Other Comments or Concerns|
Steven Douglas - 8/25/2005 6:49:30 AM
Ford has investigated your complaint and our findings/resolution are summarized below. Thank you for bringing this matter to our attention through the NASTF process. We are sorry that your purchase was not completed on your initial attempt. We understand that our support team has been working with you to resolve the problem, and has sent you instructions to check and reset your browser setting. Please let us know if you still are having a problem, as we are committed to ensure that you obtain the information. For future inquiries, you can also use the 'Contact Us' help request function on the website for a fastest resolution. Feel free to contact me if you have any questions.