NASTF Information Requests

Tracking: 378 Status: Closed
State: NH Name: Mike
Category of Request: Reprogramming Manufacturer: 2005 HYUNDAI SANTA FE

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Difficulty in interpetating the proper tool connectino via the vehicle connector.
Description of Information not available
There is errors in the pin assignment numbers in the auxilary power connector hook ups.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted multiple references including Drew Tech and HMA service (800 number). HMA service told me to bring the vehicle to a dealer. Please reference HMA case # 4304550 take by Mike ID number 54272.
Other Comments or Concerns
I will be sending an email with a attached PDF file I have composed to illustrate the problems with the connectors. Also, I have another open NASTF SIR for Hyundai (ref # 360)posted on December 21 2010. I have not heard anything about this request. I have used the NASTF process a few times before and have been dissapointed with the outcome. I was gravely dissapointed with the outcome in a request against Nissan (#339). I had to get results through other means outside of NASTF because I had not heard a thing in over a month. Looks like the same is true for my Hyundai request (#360). I have not given up on the process but am quickly losing faith.
Notes
- 9/9/2011
4/9/12 Per OEM, some changes have been made to their J2534 service information to help clarify some of the connector view descriptions. Their vendor currently still has this information under review and is still making changes and updates accordingly. Complainant contacted by telephone. As of 9/7/11, the reprogramming concerns reported using a J2534 pass through device is currently under review. Hyundai Motor America will forward a final response when confirmation of the concerns and a resolution is completed.
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