NASTF Information Requests

Tracking: 369 Status: Closed
State: MO Name: Edward
Category of Request: OEM Special Tools Availability Manufacturer: 2005 HONDA CIVIC HYBRID

Have you checked the OEM website?
Description of Repair unable to perform
Need to initialize a new PCM
Description of Information not available
HIM Module Rental Unit.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
After a week and a half of trying to get a rental HIM module and the initialization software, what I recieved was not a HIM module and there was no software with it. Honda's own information says that the software can be downloaded from your serviceexpress subscription from their website. That link does not exist. The online ordering form for the HIM module does not work. Contact form filled out...never answered. Called listed phone number for HELM and was told they just sell not rent equipment. Was transferred to John Romano's voicemail for help...message left but never returned call. Called back again and left message with Bridgette Romano....said HIM Module rental would come with software and would have the salesman call me to place the order. No salesman ever called. Finally called HELM again with the part number for the HIM rental unit, ordered it and was told 7 - 10 days shipping!?!?!?!? Paid extra for 2 day air, received 11 days after this ordeal started and what I received is NOT a HIM module (despite what the paperwork says) and has no software with it. I have had a customer in a loaner vehicle for 2 weeks now waiting for what should be a simple request. Either the people at Honda and HELM are completely incompetent or this is a coordinated effort to lock out the independent repairer!
Other Comments or Concerns