NASTF Information Requests

Tracking: 367 Status: Closed - Requester Satisfied
State: TX Name: Nate
Category of Request: OEM Special Tools Availability Manufacturer: 2002 MAZDA MPV

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Reprogramming of TCM due to unavailability of special tool & software as outlined in campaign MSP03.
Description of Information not available
Reprogramming software and tool number MT02-K2-001.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted Mazda special service tool at 877-768-6657 and was told to go to www.mstore2000.com but it is protected for Mazda dealers only.
Other Comments or Concerns
Basically it seems that the tool and software necessary to perform repairs per Mazda campaign MSP03 are unavailable to the independent shops.
Notes
Mary Hutchinson - 1/24/2011
Mazda personnel responded to Mr. Do with information about how to order the tool he needed: The tool is available for purchase. Please let me know what UPS shipping method you would prefer. (Ground = 3-5 business days, 2nd day, next day). Once I have that information I can provide you with total charges due. Payment must be received prior to shipping. Cashier’s check payable to: Mazda North American Operations Mail payment to: Mazda North American Operations Special Tools & Equipment 1444 McGaw Ave. Irvine, CA 92614
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