NASTF Information Requests

Tracking: 362 Status: Closed
State: FL Name: Rick
Category of Request: Electrical - Starting, Charging, Lighting, Air Bag (SRS), Safety Manufacturer: 2010 BMW X6 HYBRID

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Cannot reset HV battery "contactors" via Service Funtions for fault code 11A09 HCP trigger of crash sensor. ISTA Functions take me to ABL B1362_D6ABEKP which resets fuel pump adaptations.
Description of Information not available
Cannot acces 'switch" to trigger HV batteries. Vehicle will not start.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Attempted 'Fuel pump adaptations' if there was an error. No access to HV contactors.
Other Comments or Concerns
BMW crashed early December after NOT making any Service Functions available since 1 November. As independants, WE CANNOT ACCESS THESE CARS!.
Notes
Mary Hutchinson - 1/21/2011
Response from BMW to Mr. Parr: Thank you for your information request. We have determined that there is an inaccuracy regarding the HCP reset in the PEB that takes you to an unrelated procedure. This inaccuracy is within the ISTA software and affects all users worldwide. This issue will be resolved in a future software update. BMW Technical Support
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