NASTF Information Requests

Tracking: 357 Status: Closed
State: TX Name: Richard
Category of Request: OEM Special Tools Availability Manufacturer: 03` BMW/MINI COOPER

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
unable to perform amy diagnostics or access any information to diagnose body codes.
Description of Information not available
ISTA/D the factory scan tool is not working.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I contacted technical support which had me waste 8 hours doing software reinstalls that I told them wouldn't correct the issue only to prove myself right.
Other Comments or Concerns
This tool never works right the first time even if it was working right when it was turned off. I used the tool on friday after hours of software downloading only to have it not working on Tuesday. It probably wouldn't have worked on Saturday but due to the fact the reprogramming software was down for NINE days straight so I couldn't complete the repairs. This software along with ISTA/P is absolutely useless!!! I can't beleive that NASTF and the EPA have allowed BMW to thumb their nose at them and break the law with no reprisals.
Notes
Mary Hutchinson - 12/21/2011
BMW personnel state that they received an e-mail from Mr. Layton sometime after this information request was filed, stating that he had discovered there were internet problems in his neighborhood, which is what caused the long installation time
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