NASTF Information Requests

Tracking: 355 Status: Closed
State: TX Name: Richard
Category of Request: Other or Non-Vehicle Specific Manufacturer: BMW

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Issue #3 in response letter from NASTF not resolved correctly.
Description of Information not available
The section of the prior complaint was about customer deletion of reprograaming data. If BMW wants to stand by the fact that it is security related then they had better hire someone who knows what the word security means. This data is easily accessible on the ISTA mainframe as it is installed with NO security restrictions, password protection or even the folder being hidden. We were able to find it on the mainframe and access it in under 30 seconds. This does not sound like a secure environment to me. This data is being deleted to deliberately slow down the aftermarket scan tool to thwart aftermarket service provders in servicing BMW's more efficiently than the dealer.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Check NASTF #299
Other Comments or Concerns
Notes
Mary Hutchinson - 12/21/2010
Mr. Layton's issue here is not a lack of information issue, but rather is questioning how BMW chooses to deliver information. As BMW personnel pointed out during the inquiry by the NASTF Service Information Subcommittee regarding information request #299, neither the aftermarket nor dealers can keep reprogramming data on their local computers. The information is available to any who choose to access it.
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