NASTF Information Requests

Tracking: 354 Status: Closed
State: TX Name: Richard
Category of Request: Reprogramming Manufacturer: 07 BMW 335I

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
successful programming of a most bus vehicle.
Description of Information not available
correctly operating programming tool
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
The above mentioned vehicle had a reprogramming failure on 11/24/2010 on the ULF-SMB module which was turned over to BMW to figure out what was wrong with ISTA since the module is present and programmable. Vehicle is still doewn with no response from BMW as to a solution and BMW is showing the ticket on hold with no response from me when I haven't been contacted. I have been waiting 2 1/2 weeks for a solution with a cusotmer's vehicle messed up with no usable response!!!
Other Comments or Concerns
Notes
Mary Hutchinson - 12/22/2010
BMW personnel responded as follows: After review of the session data we have determined that the cause of the coding error is not a result of the ISTA/P programming application. The fault is within the vehicle itself as the software has been modified by some means other than authorized BMW programming software. The vehicle data was found to contain an additional option code only found in ECE(European) vehicles. ISTA/P does not support vehicles with software or hardware that has been modified.
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