NASTF Information Requests

Tracking: 353 Status: Closed
State: TX Name: Richard
Category of Request: Reprogramming Manufacturer: BMW

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
BMW has reprogramming not available for a week straight. This is per the message on the main page of the website.
Description of Information not available
All reprogramming!!!!
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Made contact with both OSS support and Jason Kozak. Nobody at BMW seems to know when programming will be up!!!
Other Comments or Concerns
Se other NASTF complaints.
Notes
Mary Hutchinson - 12/21/2010
BMW personnel responded that programming was, indeed, unavailable for several days due to an unexpected failure of both programming systems. All customers were notified of the outage, refunds were given, and service was restored as quickly as possible.
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