NASTF Information Requests

Tracking: 347 Status: Closed - Request Invalid
State: FL Name: Richard
Category of Request: Reprogramming Manufacturer: 2008 MINI COOPER CLUBMAN

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Problem loading vehicle diag test since last week, 3 November.
Description of Information not available
No acknowledgment from OEm help desk.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Filed logs with help desk in US and Hungary.
Other Comments or Concerns
BMW has "I don't care attitude towards BMW independents.
Notes
Mary Hutchinson - 11/10/2010
Spoke to NASTF's BMW contact regarding this. He stated that he had spoken to and worked with Mr. Parr on November 9. He was unable to reproduce the problem that Mr. Parr was having. He has sent the issue to Munich for them to look into. Mr. Parr was apparently unhappy with the actions taken by the BMW contact, so filed this Information Request. Advise Mr. Parr to let things take their course prior to filing an IR, as it appears that BMW is trying to provide assistance.
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