NASTF Information Requests

Tracking: 344 Status: Closed - Requester Not Satisfied
State: NJ Name: Michael
Category of Request: Reprogramming Manufacturer: 2001 MITSUBISHI MONTERO

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Original code P0152? o2 sensors not heating. Fix, reprogramm and replace all 4 o2 sensors. After reprogramming; p1610, immobilizer code, vehicle would not start.
Description of Information not available
No contact available thru Mitsubishi; only e-mail. e-mailed on 10/29, replied 11/01 that they have received the conplaint and they are checking. As of 11/02/2010, no reply from Mitsubishi
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Mitsubishi lists the BlueStreak as an approved J2534 tool. Standard Tech Reprogramming hotline reviewed my information and procedures. Standard could find no issues with my procedure. Unable to find a contact phone number for Mitsubishi. computer MR514089 872314 to 872320 840804 to 840806 AT update
Other Comments or Concerns
I was using the correct MIT47295 adapter cable. I did get a "programming complete" message and instructions to turn ingnition off for at least 15 seconds and remove the cables before trying to start vehicle.Tried to reprogram multiple times; with same results. We had to tow vehicle to dealer for immobvilizer reprogramming. Plugging back into the vehicle showed "set filter cell failed" and "disconnecting controller failed".
Notes
Mary Hutchinson - 11/8/2010
We have received the Feedback/Request and tried to contact the customer on 11/3/2010. We were told he will be out of the shop until 11/9. We will try to contact him then and provide another update. Mitsubishi Personnel
Mary Hutchinson - 11/15/2010
Mitsubishi personnel spoke with Mr. Demers and sent the following response: Thank you for sending the log files. We will troubleshoot them and let you know the results. We have also reinforced our processes to ensure concerns communicated though the "contact us" portion of Mitsubishitechinfo.com are responded to in a more timely manner. As per our phone conversation last week, I am closing this case.
Mary Hutchinson - 11/15/2010
Mr. Demers responded as follows: Mitsubishi is closing this case because information was available. The vehicle was fixed by programming the key at the dealer. Apparently, I successfully did the programming update. Mitsubishi is claiming that there is/was no problem because the information was available. My contention is that bad and corrupt information is worse than no information. I was lucky because of an understanding customer and a short tow to the dealer. A shop 60 miles from the nearest Mitsubishi dealer would probably have a less than happy ending. Will I attempt another Mitsubishi reprogram--probably NOT. By providing corrupt info Mitsubishi has skirted the issue. Sort of like "free spoiled milk", who needs it?
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