NASTF Information Requests

Tracking: 333 Status: Closed
State: CA Name: Thomas
Category of Request: Security Information Manufacturer: 2010 JAGUAR XF

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Diagnostics of PATS system and Remote Keyless Entry system.
Description of Information not available
Jaguar document: 419-01B Anti-Theft-Passive (Description and Operation)
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
contact via email from website. contact Jaguar North America.
Other Comments or Concerns
Advised that Jaguar does not provide North American technical assistance. All problems with obtaining documents must be directed to third party that does not have a US number and who is not available during normal business hours.
Notes
Mary Hutchinson - 8/20/2010
Jaguar personnel responded as follows (Note: pdf files were attached to the response as indicated within the message): Hello Mr. Seroogy I understand you had trouble locating the 419-01B Anti-Theft-Passive (Description and Operation) information from our website. We are improving our service so that it is faster and more efficient for the end user. Unfortunately as will all new systems, we have experienced a few teething problems. We are in the process of fixing this problem. In the meantime to ensure no delay to yourself on attaining the information, I have attached the PDF files for your convenience. As soon as the fix is in place, I will of course email you again to inform you. Please note your reference to contact information will also be addressed. Please accept my apology for any inconvenience caused.
Mary Hutchinson - 11/8/2010
Additional follow-up by Jaguar personnel: Hello Mr. Seroogy Just a courtesy follow up email to let you know the information is now also fixed on the website, and the contact information has also been amended.
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