NASTF Information Requests

Tracking: 332 Status: Closed
State: TX Name: Rick
Category of Request: PowerTrain - Clutch, Drive-Axles, Differential, Transmission, electronic controls, etc. Manufacturer: 1998 BMW 528I

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
unable to use factory scan tool ISTA to retrieve proper fault codes or repair information for the vehicle.
Description of Information not available
The new 3G software is not giving any real code definitions and all guided fault finding/scan tool functions do not work. For exapmle it gives the deifinition for DME fault code 0014 as "engine control module fault code". What good is that? If I try to find it under service information it is not present either
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted OSS support and Jason Kozak.
Other Comments or Concerns
Previous version of scan tool had all the information present. Why was it removed?
Notes
Mary Hutchinson - 8/17/2010
This issue is currently under review by Service Information Subcommittee; response and resolution to this and other BMW Informatin Requests will all come together.
Mary Hutchinson - 11/18/2010
See subcommittee response (final note) in Information Request number 299 for details on the results of NASTF Service Information Committee subcommittee review of this issue.
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