NASTF Information Requests

Tracking: 303 Status: Closed - Requester Satisfied
State: IL Name: Scot
Category of Request: Reprogramming Manufacturer: 2005 MITSUBISHI ENDEAVOR 4WD

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
After closely following website J-2534 guidelines and downloading the required programs the vehicle was flashed. Near the completion stage a write error was generated and repeated attemptsper the tool prompts failed to finish the procedure. The PCM failed to have the new part number written and therefore would not communicate or run the vehicle.
Description of Information not available
There were no guidelines or directions concerning programming errors or PCM recovery procedures anywhere on the website. The website Toll Free contact number refferred me to the closest dealer.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Multiple searches on the website failed to turn up service information or TSB's concerning pass-thru reprogramming. Neither the tool maker or OE help lines were able to offer any real asistance.
Other Comments or Concerns
While this pass-thru programming standard is law there is no help available when problems occur and they occur often. Why have a process available the has so many problems and glitches that can cause very expensive consequences to the vehicle owner and shop? J-2534 needs to be fixed or scrapped!
Notes
Mary Hutchinson - 5/20/2010
Mitsubishi personnel contacted Mr. Manna; they said the following: FYI - I contacted Scot. He is away from the shop until Monday. We asked that he send some log files from the PC he was using. He will do this when he returns on Monday.
Mary Hutchinson - 5/27/2010
From Mitsubishi personnel: Scot, It has been nice speaking with you the last few days. This is being sent as a response and closing of the NASTF Information Inquiry, Tracking Number 303. The original "description of information not available" on the your inquiry was related to guidelines or directions concerning programming errors. As we discussed, sending an inquiry through the "contact us" link on our website will direct questions to the appropriate personnel that can properly investigate. We are currently researching ways to modify our site to further underscore this. We certainly appreciate your responsiveness in helping us troubleshoot the particular issue you experienced with reprogramming and will keep you posted. If you have any questions, feel free to give me a call or send and email.
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