NASTF Information Requests

Tracking: 281 Status: Closed - Request Invalid
State: VT Name: MIKE
Category of Request: HVAC - Heating, Ventilation and Air Conditioning Manufacturer: 1999 JEEP GRANDCHEROKEE LIMITED

Inquiry
Have you checked the OEM website?
N/A
Description of Repair unable to perform
COSTUMER COMPLAINT WAS ELFT SIDE HEAT VENTS WERE BLOWING HOT AIR RIGHT SIDE BLOWING COLD AIR FOUND AND FAULT CODE 16 RIGHT SIDE BLEND DOOR MOTOR REPLACED MOTOR STILL NO HEAT FROM RIGHT SIDE AND NO FAULT CODES AT THIS TIME
Description of Information not available
TROUBLE SHOOTING GUIDE LINES
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
BEEN ON MITCHELL AND SURFING NET
Other Comments or Concerns
Notes
Mary Hutchinson - 12/15/2009
Hello Mr. Kelley, I received your NASTF information request that you filed on Friday. It looks like you may not have taken advantage of all of the information that is currently available to you. The OEM website (in this case the one for Chrysler, which is at www.techauthority.com) holds a wealth of service information, almost certainly including that which you seek. Short term subscriptions (24 hours) are available for $20.00. You might also try contacting Mitchell to inquire if the information you are seeking is available through your subscription with them; it may be that it is there, but not where you have been looking for it. A help line/customer support person might be able to help you locate what you are looking for. Once you have made use of these resources, if you determine that the information you are looking for is truly missing, please let me know. Mary
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