NASTF Information Requests

Tracking: 276 Status: Closed
State: MA Name: Rusty
Category of Request: Website Navigation/Administration Manufacturer: 2004 CADILLAC DTS

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Unable to log into ESI. Username is recognized. Password chang functions but when I attempt to log in using new PW, access is denied
Description of Information not available
Unable to log in
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
none
Other Comments or Concerns
This has happened every time I have attempted log-in. Once a password change has been done, access should be immediate.
Notes
Mary Hutchinson - 11/12/2009
Requester was contacted by GM help desk and assisted in resolving his issue regarding login.
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