NASTF Information Requests

Tracking: 262 Status: Closed - Requester Satisfied
State: WA Name: Albin
Category of Request: Website Navigation/Administration Manufacturer: 2007 VW JETTA

Have you checked the OEM website?
Description of Repair unable to perform
I needed some code set criteria that I was not able to get on Alldata. When I tried to get on the Erwin wibsite, I registered for a password, got the password & when I put my user name & pasword in, it will not accept the password. I got another password from Erwin, tried to use that and it still will not work. I went through the system requirements to use the site and have downloaded all of the required plugins, and I still cannot get on the website to get my information. Please help.
Description of Information not available
I can't get on the Erwin website
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
obtain password to the Erwin site, verify that my computers have all of the required plugins. My username, nor password are not accepted.
Other Comments or Concerns
Mary Hutchinson - 9/22/2009
Mr. Moore had lost his log-in credentials. VW personnel contacted him by Telephone and provided him a new password as well as issuing him some time credit on the site.