NASTF Information Requests

Tracking: 241 Status: Closed
State: IL Name: Thanassis
Category of Request: Website Navigation/Administration Manufacturer: 2003 MAZDA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
I bought 24 hour subscription on friday 06/12/09 to get pats codes for programing new ecm in to the vehicle(03 mazda 6)
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
they say that it will take 24 hours to respond.Ok i was hoping that they will answer me by monday 6/15/09. I sent numerous emails through their contact us area of the site(no phone number available). Today 6/16/09 i sent again numerous emails with not response yet. Customers get very upset when they do not receive the car quickly. Thank you.
Other Comments or Concerns
Notes
Mary Hutchinson - 6/24/09
Mazda personnel responded: Mr. Sarakatsiano, During the week of 06-15-09, Mazda experienced network problems that may have affected your request. Please accept our apologizes for this inconvenience. We have instructed the service provider to refund your subscription. If there are additional questions regarding this matter, please contact me (contact information provided).
Mary Hutchinson - 6/24/09
Additionally Mazda notes that those who participate in the NASTF Secure Data Release Model have direct access to PATS codes and would not have been affected by the issue that caused this issue with the network.
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