NASTF Information Requests

Tracking: 235 Status: Closed
State: TX Name: Richard
Category of Request: Reprogramming Manufacturer: 2005 FORD

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Description of Information not available
Ford module programming will not work through J-2534 on 2005 model Ford trucks with 6.0L diesel engine
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
E-mail with keith Dubey, Jeff Moe, John Milton.
Other Comments or Concerns
This problem has been going for almost a year with no resolution from Ford even though it is in DIRECT violation of EPA legislation. I have personally complained about this at 8 times to Ford and have documentation of 14 different failures using 5 different J-2534 devices and 3 different computers. Ford has repeatedly done nothing about the issues and drags out response until I wind up sending the vehicle to a dealer. This is a ridiculous situation that should have been resolved a long time ago.
Notes
Mary Hutchinson - 5/11/09
Summary of Response from Ford personnel: Mr. Layton, we are sorry you have had difficulties. After contacting you, we performed the following investigation. 1. We obtained older 6L diesel vehicles and verified that we were able to successfully reprogram them. 2. We determined that we have had over 860 6L engine calibration files downloaded by users since May 2008. 3. We reviewed all of the help requests from users we have received since May 2008 regarding programming issues for 6L engines and found 47. With the exception of youors, we believe all of those were resolved successfully. We do not believe there was a known issue, and apologize for miscommunicating that to you. If you have further information regarding the last attempt that you want to review, please forward those details. If you encounter issues in the future with 6L engines, please contact our helpdesk through normal channels again, they are monitoring specifically for any 6L engine help requests and will engage our development team immediately as we want to ensure our product is performing as intended.
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