NASTF Information Requests

Tracking: 217 Status: Closed
State: CA Name: Tom
Category of Request: Website Navigation/Administration Manufacturer: HONDA

Have you checked the OEM website?
Description of Repair unable to perform
3-day online ServiceExpress subscription Note: also called 866-733-6235 for customer service assistance.
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Purchased 3 separate 3-day subscriptions. Acura/Honda/Helm failed to deliver required authorization e-mail. No customer service during non-business hours. Still not rectified. Have not received access to information.
Other Comments or Concerns
Mary Hutchinson - 12/5/2008 6:15:05 AM
Good afternoon Mr. Seroogy, This is a follow-up to our phone conversation yesterday afternoon. Honda is aware of the situation and we are working with Helm to resolve the issue as quickly as possible. As I mentioned, we will credit back the charges made to you card. We apologize for any inconvenience this may have caused you and hope that you find this resolution satisfactory. We appreciate you as a valued customer and look forward to serving you in the future.