NASTF Information Requests

Tracking: 211 Status: Closed
State: AR Name: David
Category of Request: Reprogramming Manufacturer: GENERAL MOTORS

Have you checked the OEM website?
Description of Repair unable to perform
reconfiguration VCI number to enable steering wheel controls for radio and driver information center on a 2005 Chev Silverado
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Techline told me this was a valid reconfiguration calibration but it was a chargeable configuration. However they have no way to take my money nor can I setup an account with them so they can charge me for the VCI number. They told me this had to go through a dealer. The local dealer was less than helpful. I pay the same or more fees to general motors as the dealers do for reprogramming information, why can I not obtain the needed information?
Other Comments or Concerns
Mary Hutchinson - 11/13/2008 12:27:16 PM
GM personnel spoke with Mr. Browning. The issue related to the VCI number was not an issue of not being able to accept a payment. The VIN Mr. Browning provided was for a "Branded Title" vehicle meaning the vehicle was considered a total loss at some point. General Motors doesn't provide VCI support for vehicles with "Branded Titles" to Dealerships or aftermarket repair shops.