NASTF Information Requests

Tracking: 211 Status: Closed
State: AR Name: David
Category of Request: Reprogramming Manufacturer: GENERAL MOTORS

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
reconfiguration VCI number to enable steering wheel controls for radio and driver information center on a 2005 Chev Silverado
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Techline told me this was a valid reconfiguration calibration but it was a chargeable configuration. However they have no way to take my money nor can I setup an account with them so they can charge me for the VCI number. They told me this had to go through a dealer. The local dealer was less than helpful. I pay the same or more fees to general motors as the dealers do for reprogramming information, why can I not obtain the needed information?
Other Comments or Concerns
Notes
Mary Hutchinson - 11/13/2008 12:27:16 PM
GM personnel spoke with Mr. Browning. The issue related to the VCI number was not an issue of not being able to accept a payment. The VIN Mr. Browning provided was for a "Branded Title" vehicle meaning the vehicle was considered a total loss at some point. General Motors doesn't provide VCI support for vehicles with "Branded Titles" to Dealerships or aftermarket repair shops.
Home