NASTF Information Requests

Tracking: 21 Status: Closed
State: CO Name: Rolf
Category of Request: Security Information Manufacturer: VOLKSWAGEN

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Radio codes
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Received a fax from Audi/VW. It is now saying that we have to put up a $6,000 deposit, plus $200 to rent the scan tool to get a simple radio code, that we used to call the dealer for over the phone. This plus the fact that they are taking information away from the dealer so they can say we have the same as what the dealer has. They are having someone in their main office do all of their coding over the net. This will really make it so shops will have to send customers back to the dealers.
Other Comments or Concerns
Notes
Bill Haas - 3/7/2005 1:34:57 PM
Volkswagen of America appreciates the opportunity to address your issue. We are the importers of both Volkswagen and Audi vehicles for the US and Canada. The Complaint included your concerns about "a fax from Audi/VW. It is now saying that we have to put up a $6,000 deposit, plus $200 to rent the scan tool to get a simple radio code, that we used to call the dealer for over the phone. This plus the fact that they are taking information away from the dealer so they can say we have the same as what the dealer has. They are having someone in their main office do all of their coding over the net. This will really make it so shops will have to send customers back to the dealers." For both Volkswagen and Audi, no scan tool of any sort has ever been required for an independent shop to receive radio codes. We apologize if the fax you received was misleading. We will look into re-stating the information right away. For Volkswagen, no scan tool is required for dealers or independent shops to obtain or use radio codes. The dealer process has recently changed from providing this info in an older Intranet system to an Internet system, only. Dealers receive the exact same information. Independent shops can work with a dealer as before, provided there is agreement with the individual dealer. Volkswagen of America has added a new option, related to our Immobilizer program, that allows independent shops to register with Volkswagen of America directly and obtain radio codes from VWoA. This option may be more convenient to the independent shops. For Audi, radio codes have only been provided to dealers through an online connection, using the VAS 5051 and VAS 5052 testers since April, 2004. Connection to the vehicle is not required. As with Volkswagen, independent shops can work with dealers as before, provided there is agreement with the individual dealer. We have added a new program, related to out Immobilizer program that allows independent shops to register with Volkswagen of America directly and obtain radio codes from VWoA. This option may be more convenient to the independent shops. VAS 5052 Diagnostic Testers are available for sale or for rent through the Immobilizer program. Renting is an option we enabled to give independent shops a chance to "test" use of the testers and for other temporary uses. We regret that a deposit equal to the cost of the tester is required, but I'm sure you will understand this is a necessity. We regret that the information you received by fax was confusing. We welcome the feedback and will revise our information to be more accurate. Please let me know if this information is helpful and if there are any additional questions you may have about Volkswagen or Audi Service information. Volkswagen of America Service Publications
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