NASTF Information Requests

Tracking: 196 Status: Closed
State: OH Name: Bill
Category of Request: Website Navigation/Administration Manufacturer: VOLVO

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
cannot communicate with networked cars using VIDA
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Suggested doing "firmware upgrade"- which we did. It did not fix problem of not being able to communicate with vehicles. -there is no phone contact- volvo help requests are done through e-mail.
Other Comments or Concerns
Notes
Mary Hutchinson - 7/17/2008 7:07:51 AM
Dear Mr. Seiter, Thank you for following the proper process and allowing us to assist you by submitting a help request via www.volvotechinfo.com. There is specific protocol that is used when resolving error messages that our users receive. Depending on the error message the resolution can be straight forward or it can have a progression of actions. When the resolution requires a progression of actions the result of one action will determine the next. This is the case with your error message report. The error you reported did take a few actions to successfully resolve however we believe that the service we provided was done in a timely manner, within 24 hours. It was midway through the resolution process when you submitted the Service Information Request to NASFT. Thank you for the opportunity to address your concerns. Sincerely, Service Operations Specialist Volvo Cars of North America, LLC
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