NASTF Information Requests

Tracking: 191 Status: Closed
State: MA Name: Vitaly
Category of Request: Website Navigation/Administration Manufacturer: SUZUKI

Have you checked the OEM website?
Description of Repair unable to perform
Tis2Web 24 hour plan
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
got this error: Some error occurred searching for dealer number. Please try again or contact the site administrator through CONTACT US feature. Tried to access the information on 5 different computers. was told that I have a problem with my computer.
Other Comments or Concerns
Mary Hutchinson - 7/8/2008 11:30:28 AM
Mr. Zhuk never responded to Suzuki representative's contact attempts; however he did eventually answer one of the multiple phone calls from the web service provider indicating the issues were fully resolved and that he was happy and satisfied with no further corrections required. Root cause of this issue related to out of date software on the customers PC and when he downloaded the current Java software everything worked fine.