NASTF Information Requests

Tracking: 19 Status: Closed
State: WA Name: Albin
Category of Request: Website Navigation/Administration Manufacturer: CHRYSLER

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
I have been trying to get on the chrysler web site all day to get some information for a 2000 jeep. I was able to get on the website, gave my money, but was never able to log on to get the information. I called customer support, and got put on hold. I stayed on hold for ovre an hour then gave up. I sent an email to the Chrysler contact website at 12:00 noon, and have not gotten an answer back as of yet. The time now is 7:00pm
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
no responce at all from anybody. All I got on the phone was recordings on which numbers to punch.
Other Comments or Concerns
Notes
Bill Haas - 3/1/2005 12:34:01 PM
We had some problems with our website during the week of Feb. 20. Most of the problems occurred on Feb. 20, 21 and 22. What day did you have problems accessing TechAuthority? If it was during one of these days, there is a good chance that you were affected by these problems. While we are not aware of any problems with our website on Feb. 23, 24, or 25, it would be helpful to know if you had a problem during one of these days so that I can look further into this issue. Thanks for you time. DaimlerChrysler Corporation
Bill Haas - 5/9/2005 1:13:39 PM
This complaint dated February 23, 2005 was received by DaimlerChrysler on February 25, 2005. On February 25, 2005, DaimlerChrysler sent an e-mail requesting the actual date of the problem. Knowing the actual date of the problem was helpful because DaimlerChrysler switched over to a new server on February 20, 2005 and we experienced unexpected problems with the website on February 21, 2005. Since DaimlerChrylser's website was going to be down for service on February 20, 2005, we placed a note on our website alerting potential website users. DaimlerChrysler also requested a phone number so that we could discuss this issue directly. DaimlerChrysler did not receive a response. On February 28, 2005, DaimlerChrysler sent another e-mail informing him that most of our website problems occurred on February 20, 21 and 22, 2005. Again, we asked for the actual date that he had problems accessing our website. If he could not access our website during one of these days, there is a good change that he was affected by these problems. While we were not aware of any website problems on February 23, 24 or 25, 2005, we also asked if he any problems during these days so that we could look further into this issue. Again, DaimlerChrysler did not receive a response. Since we did not receive a response, DaimlerChrysler contacted its computer support department to see if there was a problem sending e-mails to people with yahoo addresses. We were informed that we cannot send e-mails to yahoo addresses and that we would not get a non-deliverable message alerting us that the e-mail could not be sent. Accordingly on March 1, 2005, DaimlerChrysler forwarded it e-mails to AIAM because AIAM can send e-mails to yahoo addresses. On March 1, 2005, AIAM forwarded DaimlerChrysler's e-mails which included DaimlerChrysler's contact information (i.e., contact name, address, phone and fax numbers, and e-mail address). AIAM also told him that if e-mailed his phone number to DaimlerChrysler, DaimlerChrysler will contact him. DaimlerChrysler did not receive a response. On March 4, 2005, DaimlerChrysler processed a $20.00 credit for this subscription.
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