NASTF Information Requests

Tracking: 189 Status: Closed
State: ID Name: Tony
Category of Request: Manufacturer: MERCEDES-BENZ

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
information to reset oil service reminder
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
3 hours of searching the website revealed no relevant information about maintnenance light reset procedures or special tools required. $61.61 in hard costs + $18.00 in subscription fees + 3 hours at 85.96 per hour doing research ($257.88) + ultimately a trip to the dealer for reset = net cost to shop of $337.49 to perform an oil change worth $104.95.
Other Comments or Concerns
Notes
Mary Hutchinson - 6/17/2008 1:50:02 PM
I'm very sorry that you had difficulties locating the procedure for re-setting the service reminder lamp. The reset information is available in Star TekInfo within our WIS.net application ( WIS = Workshop Service Information) under the appropriate model (they differ slightly from model to model) We also offer help via our STI mailbox. There is a person that reads and quickly responds to all e-mails sent. We would have gladly provided you with a .pdf of the procedure had we known of your difficulty. Your inquiry has given my team some valuable feedback information. We intend to now move the Service Reminder information to the "free" side of our Star TekInfo application in an effort to make it easier to find for occasional WIS users. We feel badly about your poor first impressions of STI.. I can personally offer you your choice of a refund... or a full weeks access to Star TekInfo. Please contact me and we can arrange either option for you.
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