NASTF Information Requests

Tracking: 179 Status: Closed
State: NJ Name: John
Category of Request: Other or Non-Vehicle Specific Manufacturer: GENERAL MOTORS

Have you checked the OEM website?
Description of Repair unable to perform
Suzuki/GM based diagnostic software for Tech II
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I am currently working on a 2007 Suzuki XL7. I have acess to with a yearly subscription. This allows me to keep my Suzuki based Tech II software current to 2008. This card DOES NOT support the 2007-2008 Suzuki XL7. I Emailed Suzuki and within 24 hours they responded by telling me that their software does not cover this vehicle. This is some type of Suzuki/GM based vehicle and the Senior Specialist in Tools and Equipment from American Suzuki Motor Corp told me as long as I have a TIS2WEB subscription I could download the software I need from GM for no addidtional charge. I also have a yearly subscription for TIS2WEB so I went ahead and checked the GM site for the Suzuki/GM based vehicle software and found that GM has omitted this software download from their site and does not have it available. I do not know who to contact at GM and there is no link on the GM site that I can find that will allow me to Email them about this matter. I need this software to diagnose this 2007 Suzuki XL7 and it is NOT available to me even though I subscribe to both Suzuki and TIS2WEB on a yearly basis paying close to $2000. Please help me to resolve this issue John Anello Auto Tech On Wheels
Other Comments or Concerns
Mary Hutchinson - 4/18/2008 1:05:40 PM
Suzuki has spoken to personnel at GM, who stated that their team will work to enable access to the required software on the GM / AC side. Suzuki will work with our WEB SITE hosting company to rapidly add the required link allowing independent shops to obtain this required information. Suzuki personnel have personally spoken to John Anello of “Auto Tech On Wheels” today and assured him we would have this matter resolved as quickly as possible. Suzuki offered to send him by overnight shipment at no cost a new 32 meg memory card with the required software to reduce any inconvenience and to ensure he did not have a customer with a vehicle disabled due to this software access issue. John advised Suzuki the vehicle was still in a body shop and it would be several days before the vehicle was ready for programming and he did not wish to have Suzuki send him the software or a memory card to resolve the immediate issue. Suzuki will work with GM and the website provider to resolve this matter as a top priority and I would expect the matter to be fully resolved within no more than 7 business days from today.
Mary Hutchinson - 4/18/2008 1:11:30 PM
Thanks for all your help. I received a call from Suzuki explaining that the Suzuki rep who responded to my Email was unaware that GM is not allowed to place the needed software on their site due to a licensing issue with Suzuki. The gentleman who called was aware of the software issue and apologized for not having it available on the Suzuki web site and he even offered to mail me the software loaded on a Tech II card ASAP for temporary use so I could work on the 2007 XL 7. I informed him that the vehicle was still tied up at a body shop and it was okay for me to wait until next week while Suzuki addresses the problem. The gentleman told me that he would have the web site hooked to a link that would allow a Suzuki subscription holder to access the software missing on the Suzuki web site. P.S. I am hoping that they resolve the issue by the middle of next week. I will keep you posted. John Anello Auto Tech On Wheels
Mary Hutchinson - 4/30/2008 8:41:04 AM
The following e-mail came in from John Anello on 4-18-08: There is a new issue at hand. I found out that from 2001-2006 the Suzuki XL7 is a Suzuki truck. Then from 2007-2008 this truck carried over to a GM based Suzuki that is similar to a GM Equinox and the Suzuki Tech II software available on the Suzuki web site does not support it. Today I used my GM Tech II software as a 2007 GM Equinox on the Suzuki XL7 and was able to get into the vehicle. I found out that the vehicle had a trouble code in the Air Bag system relating to a need for the Air Bag module to be programmed. I tried my GM TIS2WEB software but GM does not support the VIN # on this vehicle. I know Suzuki offers a reprogramming software subscription for $499 on their web site but I do not believe it covers the 2007-2008 XL7. I Emailed Suzuki this evening at 7:00 P.M. EST to address the programming issue and I was VERY surprised that within 30 minutes my business phone rang and it was Suzuki calling me. The rep from Suzuki told me that by 9:00 P.M. EST they were going to fix both of my issues. I went on my TIS2WEB site this evening and now I see that the GM based Suzuki Tech II software is available on the server. I was also told that the reprogramming files would be loaded on the TIS2WEB site to support a Suzuki VIN # for a vehicle that is a GM based Suzuki vehicle such as the 2007-2008 XL7. This I will have to try out on Monday when I go back to the shop to reprogram the Air Bag module. P. S. The NASTF Service really is the best thing that has ever happened to the automotive industry. These guys at Suzuki were VERY willing to please me and they were thanking me personally for bringing these problems to their attention.
Mary Hutchinson - 4/30/2008 8:47:13 AM
Suzuki personnel spoke to Mr. Anello on Friday e