NASTF Information Requests

Tracking: 168 Status: Closed
State: TN Name: Allen
Category of Request: Other or Non-Vehicle Specific Manufacturer: CHRYSLER

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
updating star scan tool.I have called an have not been able to find anyone to help fix this problem.
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I have not been able to find anyone to help with updates. http://www.dcctools.com/cgi-bin/contact.cgi
Other Comments or Concerns
Notes
Mary Hutchinson - 2/18/2008 1:57:39 PM
Chrysler contacted Mr. Kyker on February 4, 2008. Mr. Kyker purchased a StarSCAN. The purchased price included a one-year free subscription for updates. Updates were made available on CDs. Chrysler changed from making updates available on CDs to making them available on-line on www.techauthority.com. During the transition, an issue developed where purchasers of StarSCANs could not obtain updates. Chrysler is investigating this issue to determine the appropriate corrective action. In the meantime, Chrysler provided Mr. Kyker with a free one-year subscription to www.techauthority beginning on February 4, 2008 so that he can obtain updates.
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