NASTF Information Requests

Tracking: 153 Status: Closed
State: WA Name: Ed
Category of Request: Reprogramming Manufacturer:

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Purchased Fog light installtion kit for a 2004 volvo S-60 vehicle, installed into vehicle, were unable to purchase software to activate the fog lights, informed "Access level not high enough"
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
E-mail volvo administrator requested software via current VIDA subscription to activate Fog Lights, completing installtion for customer. Administrator reply "We do not offer software that changes the vehicle from its original configuration. Accessory-related software, such as adding fog light funcitionality, can only be obtained from a Volvo retailer." We need to be able to have access to all functiality software that the Volvo retailers have! Thank you for your help. Ed Cushman
Other Comments or Concerns
Notes
Mary Hutchinson - 9/17/2007 9:03:06 AM
Dear Mr. Cushman, Volvo Cars of North America, LLC, through www.volvotechinfo.com, supplies all information needed to repair a Volvo vehicle. This includes access to repair and diagnostic information as well as software. It has always been Volvo's policy not to offer any software that will change the vehicle from its original configuration. This includes software for adding accessories such as fog lights. We have recently completed a review of our software sales policy and will be moving toward opening accessory software for sale. All subscribers will be notified via email and a home page posting on www.volvotechinfo.com when these changes are implemented. Thank you for the opportunity to address your concerns. Sincerely, Service Operations Specialist Volvo Cars of North America, LLC
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