NASTF Information Requests
|Tracking: 141||Status: Closed|
|State: OR||Name: Michael|
|Category of Request: OEM Special Tools Availability||Manufacturer: BMW|
Have you checked the OEM website?
Description of Repair unable to perform
Purchase of factory tool, EP-190, Software Service Station
|Description of Information not available|
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Our issue is the unavailability of a factory programming tool. BMW sells these tools exclusively through their printer, Central Letter Shop. In late May we verified that these Software Service Stations were available and in stock at Central Letter's New Jersey location. Two weeks later we call them to buy one and were information that they have none and do not know if they will ever be available again. To our knowledge these machines were only recently made available to the independent aftermarket. As a shop specializing exclusively in BMWs, having one is vital to our business.
|Other Comments or Concerns|
Mary Hutchinson - 6/28/2007 12:04:34 PM
BMW contacted Michael Christopherson of Pacific Motorsports, LLC on the same day the NASTF Service Information Feedback/Request was transmitted (June 22). BMW uses a third-party contractor, Central Letter Shop of New Jersey, to distribute and sell BMW special tools. Mr. Christopherson contacted Central Letter to purchase BMW's "SSS" programming computer and was told none was available. Unfortunately, we learned, there was a miscommunication between BMW's parts distribution warehouse and Central Letter. SSS units are actually available, contrary to what Mr. Christopherson was told, and have been available since they were first introduced to the dealers. BMW regrets the error and will take steps to reduce the chance of reoccurrence. The miscommunication was resolved and Mr. Christopherson was able to secure an order through Central Letter. At this time, other BMW service tester devices such as GT-1 and OPS (and "OPPS") are out of production and not available, as BMW transitions to a completely new service tester and information system, known as "3G". BMW regrets any inconvenience.