NASTF Information Requests

Tracking: 136 Status: Closed
State: TX Name: Richard
Category of Request: Reprogramming Manufacturer: CHRYSLER

Have you checked the OEM website?
Description of Repair unable to perform
I was attempting to find which module or modules set the option configuration for a 2004 Dodge Durango. A search of the website revealed no information on any module programming or configuration issues except in a TSB concerning Generic Module Programming. There was nothing in any of the module removal and installation instructions that even indicated a need for programming or configuration evne though we know these modules need it.
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
The response from the "Contact us" reply 070531-000451 was nothing more than a canned response intended for a dealer technician. It gave a general overview of the diffent types of information on the site and told me to ask questions on Dealer Connect which as far as I can tell is for dealers only. The reply addressed NOTHING in the questions asked!!!
Other Comments or Concerns
Mary Hutchinson - 8/14/2007 12:47:32 PM
Chrysler worked with Mr. Layton and assisted him with his issue. A summary for posting on the website will be provided shortly.
Mary Hutchinson - 9/17/2007 9:04:40 AM
It is NASTF's understanding that this service information request has been resolved, but no summary has been submitted yet.
Mary Hutchinson - 10/22/2007 7:45:12 AM
Chrysler contacted Mr. Layton on June 11 and 21, 2007 regarding his NASTF Service Information Feedback/Request. The following information provides a summary of the discussions and actions that took place. · Vehicle: 2004 model year Durango with a 5.7L Hemi engine. · Mr. Layton purchased a 24-hour subscription to TechAuthority. Chrysler reimbursed his subscription. · Mr. Layton wanted to know which vehicle module is setting/controlling the option configurations. Chrysler stated that the front control module has the configuration for the complete vehicle. · Diagnostic Trouble Codes: Circuit codes were set for 4-wheel drive and heated seats. However, vehicle did not have 4-wheel drive or heated seats. · Diagnostic Tools: Mr. Layton used an Ease scan tool. He also performed a memory reset using Chrysler’s StarSCAN diagnostic tool. · Repair: Chrysler instructed Mr. Layton to replace the CCN (Cabin Compartment Node) and it will learn the vehicle configuration. During the discussions, Mr. Layton brought another issue to Chrysler’s attention. · Mr. Layton could not reprogram (reflash) a Chrysler 300M with a 3.5L engine (VIN: 2C3HE76K24H697540) with an Ease J2534 reprogramming device. · The device would not complete the reprogramming (Reflash 4896510AD). It would reprogram the Engine Control Module but would not reprogram the transmission control module. · Chrysler was not able to duplicate the problem. Chrysler was able to install reflash 4896510AD on multiple ECMs at least three times in a row with each J2534 device (Actia – Firmware version 2.10 and I+ME – Firmware version 2.06d) · The following information summarizes follow-up discussions with Mr. Layton on this issue. o Mr. Layton indicated he found the solution to the reprogramming issue on the Chrysler 300M. He learned that Chrysler changed the directory where they store the update manager. When the reprogramming software was updated, the old programming software was still being used. The manufacturers of the J2534 tools that he was using were not aware of this issue. o Chrysler now uninstalls the old software when new software is released. We also recommend that the user uninstall the old software when new software is installed. o Chrysler will also investigate methods for notifying J2534 tool manufacturers of software updates.