NASTF Information Requests

Tracking: 124 Status: Closed
State: NJ Name: John
Category of Request: Other or Non-Vehicle Specific Manufacturer: VOLVO

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
The letter I received from Volvo did not address the Problem. Having a server based scan tool that requires an internet connection and a 3 day expensive subscription just to scan for codes is unfair. Not all areas have good cell coverage and if I am unable to get an internet connection the scan tool is worthless. I should be able to use the scan tool anywhere. Sometimes just being able to scan and clear a code is all that is required. The price of the current minimum diagnostic based subscription is simply too high. By charging me over and over to use the scan tool is just hurting the Volvo owner. Thank You
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Other Comments or Concerns
Notes
Mary Hutchinson - 3/19/2007 11:55:23 AM
Thank you for your recent request to the National Automotive Service Task Force (NASTF), regarding Volvo service information. According to our records, your request was forwarded to the proper contact at Volvo Cars of North America, LLC, who responded on February 20. You filed a follow-up request on March 4, essentially restating the same complaint in the context of Volvo service information pricing. As you are aware the mission of NASTF is to facilitate the identification and correction of gaps in the availability and accessibility of automotive service information, service training, diagnostic tools and equipment, and communications for the benefit of automotive service professionals. As an association of industry stakeholders, it is NASTF’s policy to comply strictly with all federal and state anti-trust legal requirements. It is inappropriate and possibly illegal for NASTF to discuss or negotiate the pricing of goods and services provided by a manufacturer or other service provider. In reviewing your request, we are unable to find that the service information you seek is either unavailable or inaccessible. We, therefore, consider this Service Information Request closed. However, in the interest of improved communication, we are passing your request through the proper channels at Volvo Cars of North America, LLC along with a copy of this response. An additional resource for you might be to contact Holly Pugliesi at the Environmental Protection Agency. The EPA has certain regulations regarding the availability and accessibility of service information specifically pertaining to vehicle emissions compliance.
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