NASTF Information Requests

Tracking: 123 Status: Closed
State: NC Name: James
Category of Request: Other or Non-Vehicle Specific Manufacturer:

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
I requested that Volvo make thier scan tool available on a per diem basis or at least an explanation of why this was not possible. Niether question was answered. All I recieved was a reiteration of existing information. I found thier supposed answer not only useless but insulting. Please reinstate my question. Thank you
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Other Comments or Concerns
Notes
Mary Hutchinson - 3/19/2007 11:51:27 AM
Thank you for your recent request to the National Automotive Service Task Force (NASTF), regarding Volvo service information. According to our records, your request was forwarded to the proper contact at Volvo Cars of North America, LLC, who responded on February 26. You filed a follow-up request on March 1, essentially restating the same complaint in the context of Volvo service information pricing. As you are aware the mission of NASTF is to facilitate the identification and correction of gaps in the availability and accessibility of automotive service information, service training, diagnostic tools and equipment, and communications for the benefit of automotive service professionals. As an association of industry stakeholders, it is NASTF’s policy to comply strictly with all federal and state anti-trust legal requirements. It is inappropriate and possibly illegal for NASTF to discuss or negotiate the pricing of goods and services provided by a manufacturer or other service provider. In reviewing your request, we are unable to find that the service information you seek is either unavailable or inaccessible. We, therefore, consider this Service Information Request closed. However, in the interest of improved communication, we are passing your request through the proper channels at Volvo Cars of North America, LLC along with a copy of this response. An additional resource for you might be to contact Holly Pugliesi at the Environmental Protection Agency. The EPA has certain regulations regarding the availability and accessibility of service information specifically pertaining to vehicle emissions compliance.
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