NASTF Information Requests

Tracking: 122 Status: Closed
State: WA Name: John
Category of Request: Other or Non-Vehicle Specific Manufacturer: AUDI

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Reasonable and affordable access to all "Guided Fault Finding" for vehicle systems diagnostics and repair data. The required diagnostic data is only provided via the OEM VAS 5051/5052 scan tool equipment.
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
To paraphrase AoA/VoA: "All authorized dealerships are required to purchase a VAS 5052 diagnostic tool to repair Audi vehicles. Therefore, in order for you to access the GFF service data, you will need to purchase or rent this tool also." The logic used to justify the intentional omission of vital service data from the "Official" service data website, is simply ABSURD! I don't have the financial resources that a franchised dealership enjoys. The published pricing to access the service data on the ebahn.com website is not accurate, as none of the vital GFF service data is available on the website. To price the real cost of accessing the required information, $200 per week must be added to the current listed matrix prices. The $6,000 deposit needs to be disclosed as a requirement also. (Note: The rental on a VAS 5052 diagnostic test tool, costs $200 per WEEK, with a $6,000 DEPOSIT, that's right, SIX THOUSAND Dollars! So, as a practical matter, to obtain access to the essential service data required to properly diagnose and repair Audi vehicles, the actual cost demanded is not evidence of a good faith effort by AoA/VoA to honour the commitments made by them to the industry, to provide the needed service data in a reasonable, timely and affordable fashion.)
Other Comments or Concerns
Notes
Mary Hutchinson - 4/20/2007 1:50:48 PM
Thank you for your recent request to the National Automotive Service Task Force (NASTF) regarding affordable access to Audi information and tooling. As you are aware, the mission of NASTF is to facilitate the identification and correction of gaps in the availability and accessibility of automotive service information, service training, diagnostic tools and equipment, and communications for the benefit of automotive service professionals. As an association of industry stakeholders, it is NASTF's policy to comply strictly with all federal and state anti-trust legal requirements. It is anappropriate and possibily illegal for NASTF to discuss or negotiate pricing of goods and services provided by a manufacturer or other service provider. In reviewing your request, we are unable to find that the service information you seek is either unavailable or inaccessible. We therefore consider the Service Information Request closed. However, in the interest of improved communication, we have passed your request through the proper channels at Volkswagen/Audi North America. An additional resource for you might be to contact Holly Pugliese at the Environmental Protection Agency. The EPA has certain regulations regarding availability and accessibility of service information specifically pertaining to vehicle emissions compliance. If we can be of further assistance please feel free to contact us. NASTF Staff
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