NASTF Information Requests

Tracking: 113 Status: Closed
State: NJ Name: Dave
Category of Request: Other or Non-Vehicle Specific Manufacturer: VOLVO

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Volvo Scanner Complaint
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Gentlemen: I have invested more than $3,000.00 dollars in the Vida system from Volvo. A new computer with serial port, the VCT 2000, cables etc. What I can not understand is why do I have to purchase a 3 day slot for one vehicle I have today. Also why do I have to get on line to just scan a vehicle for codes? I have several scanners here, some OEM and some not, but none of them require me to get on the internet to use the tool. This approach stinks and am sure it can be done another way which should be cost worthy for all of us. Also, if a vehicle comes back for the same problem I get wacked again for the fees to get back in there again? Does not sound fiar to me, other site let us in for the day at a cheaper rate. Thanks for your time. Dave Fuller ASE Master Tech, L1, X1, F1
Other Comments or Concerns
Notes
Mary Hutchinson - 2/21/2007 1:01:28 PM
In an attempt to provide a flexible application Volvo offers an array of VIDA subscription configurations as well as access duration periods. These access duration periods are required and are described as (1)Short-Term access (24-72 hours), (2) Mid-Term access (30 days) and (3)Long-Term (365 days). To comply with the regulation requirements Volvo has provided a three-tiered access for our service information. In addition to the three-tiered access Volvo provides a flexible application configuration to meet our users' needs. The VIDA application is offered in the following configurations: Parts Information Parts and Service Information Parts, Service and Diagnostics Parts, Service, Diagnostics and Software Download capability The application is configured this way because Volvo believes this provides the user with all the information needed to properly repair the vehicle. It is Volvo's contention that if you would like to put software into a vehicle to repair it you will need to properly diagnose the vehicle first (Diagnostics) however to diagnose the vehicle you will need to know the repair procedures (Service Information). If you are going to repair the vehicle you must know the proper parts to order (Parts Information). To add further flexibility to the VIDA application and to help minimize the cost to our users, Volvo's VIDA provides the ability to upgrade your subscription. When a subscription is upgraded the cost to the user for the upgrade is prorated for that balance of the original subscription. To provide an example; if a user purchases a VIDA All-in-one Parts and Service 3-day subscription and on the second day requires the use of the VIDA diagnostic tools an upgrade can be purchased adding Diagnostics to the subscription and the user will only be charged the prorated cost of the upgrade for the remaining 2 days of the subscription. The same can be done when adding the Software Download capability. In addition to the different application configurations Volvo includes access to Tech Net Notes, Service Bulletins and Wiring Diagrams for the duration of your subscription. Once again Volvo believes that you need to have access to the proper information to be able to diagnose and repair a vehicle. All of the above provide for a comprehensive subscription configuration matrix allowing those in need of Volvo specific repair information the flexibility to tailor a subscription to their needs. It is not required for the user to log onto the Volvo website to use VIDA or to perform Diagnostics. You are required to go to Volvo's website to purchase a subscription. It is also required that you have access to the internet to activate your subscription however once you have activated your subscription you can use VIDA without a connection to the internet. An internet connection will be required to purchase and download software to a vehicle. Volvo offers a support system through www.volvotechinfo.com designed to provide application support as well as answer questions from our users and/or potential users. As you have used our Help Request system in the past and have been provided with accurate and timely responses I would appreciate when such questions arise in the future you would allow us to respond in that forum. In the event that you have forgotten about our Help Request system let me remind you how to locate it. To access our support system log on to www.volvotechinfo.com and scroll down the left side of the page to SITE LINKS. Under SITE LINKS you will find our Support link. By selecting this support link you will have access to Frequently Asked Questions sorted by Support Sections as well as the ability to submit a Help Request. Thank you for the opportunity to address your concerns. Sincerely, Service Operations Specialist Volvo Cars of North America, LLC
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