NASTF Information Requests

Tracking: 108 Status: Closed
State: NY Name: Joseph
Category of Request: OEM Special Tools Availability Manufacturer: MITSUBISHI

Have you checked the OEM website?
Description of Repair unable to perform
Information on MUT III rental as per website
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Went to website to rent a MUT-III. They have a phone number listed. Over 1 hour on phone, transfered from department to department and after 30 minutes was transfered back to department I began with. No one knew of any rental program. Transfered through 2 more departments until I spoke with Brad. He stated that the woman who would know about any program like that is out of office until Monday 1/9/2007 and to try back after that time
Other Comments or Concerns
Mary Hutchinson - 1/5/2007 7:26:52 AM
On behalf of Mitsubishi Motors North America I apologize for the inconvenience you experienced acquiring information regarding our MUT III rental program. Outlined below is a summary of our phone conversation earlier today. On 1/4/07, I called you in response to your NASTF Feedback/Request. You informed me that a representative of SPX (our special tool vendor) had contacted you and provided all of the necessary forms for renting a MUT III (via email) prior to my phone call. You also stated that you had all of the necessary information, and considered this issue to be closed. I assure you that Mitsubishi Motors North America has the same high standards for its products and employees, as it does for its vendors. We are working diligently with our special tool vendor to improve their customer handling policies and procedures of the MUT III rental program. If your understanding differs from the above, or if you have any questions please feel free to call me.