NASTF Information Requests

Tracking: 104 Status: Closed
State: PA Name: Frank
Category of Request: Reprogramming Manufacturer: VOLKSWAGEN

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
we performmed routine maintence on a 2005 ve jetta- according to our info (all data ) vag 5052 is needed to reset..maint light
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
contact vw customer relations was told that they are not able to handle any technical information and refeereed me to the dealer network, i told them i would call local vw shop, which i did i asked if it could get reset they told me no unless special vw tool was availible ( they said either 5051 or possibly 5052) i asked if customer could reset there own -- no , i asked if there was a charge to reset it i was told that there would bew a charge to reset light- based on how long it took the tech, if service was done there it would be included.. this will cause customer to be forced into having the dealer perform routine oil changes because of price..$$ - as far as i am aware most other manufactures will allow other or customers to reset own lights or reminders.. I believe this is an unfair advantage to keep the cars comming back to dealer network?? please let me know if you need any other information from us.
Other Comments or Concerns
Notes
Mary Hutchinson - 11/16/2006 1:46:04 PM
Regarding the NASTF Feedback request submitted Nov. 13, 2006 we have taken the following action. The technician was contacted by telephone and the service information regarding the concern was sent to him by fax. I forwarded the information to our owners literature department for inclusion in future owners’ information. The information is included in a service information technical bulletin # 00-05-11 which is available on ebahn. Thank you for your submittal
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